Access Group Limited Returns Procedure
- Call us
on 0800 852 258 with your packing slip number or order number handy.
to one of our friendly team what the situation is, letting us know if we need
to send you replacements or substitutes.
- Once we
have all the relevant information, we’ll organize the following to be sent to
you in a small courier bag: Returns
Authorisation form, Instructions for Return form and Courier sticker/s.
- Note that
these documents will be sent separately to any new product/replacements.
- Fill in
the Instructions for Return form (it requires only your return authorisation
number, company and pick up address).
- So that we
know to organize the courier collection, you then: FAX it back to us on 0800
852 259 OR EMAIL us at firstname.lastname@example.org OR CALL us on 0800 852 258 and quote the details.
you’ve let us know, please ensure that the ‘Returns
Authorisation’ form is placed with the goods to come back.
- We need
this to tell us what we need to credit and on which account.
this form with the goods correctly, facilitates a much faster processing of
- We will
on-charge freight if the problem is not of Access Group’s making: this incurs a
standard charge of $10.50 per ticket for the North Island and $20.50 per ticket
for the South Island.
items coming back from the South Island will incur a lesser fee.
procedure of providing and on-charging tickets is something we have introduced
in response to requests from our customers as they find it easier and cheaper
than organizing their own freight.
that require repackaging will incur a 15% handling fee.